Frequently Asked Questions (FAQ)

What is the delivery time?
The delivery time is between 3-14 days. All of our bags are handmade, so there may be some waiting time depending on demand. We will ship your order as soon as it is ready.

Are all the bags handmade?
Yes, all of our bags are 100% handmade, which makes each bag unique. This also means there may be small variations in design and finish.

How are my items shipped?
We ship all orders with a reliable shipping provider to ensure that your bag arrives safely and in good condition.

Can I place a custom order?
We currently do not offer custom orders as a standard option, but you're welcome to contact us via email if you have specific requests. We will do our best to accommodate your needs if possible.

How can I contact you?
You can contact us via email or through our social media channels. We strive to respond to all inquiries as quickly as possible.

What should I do if the zipper is sticking?
If the zipper is sticking, try rubbing a candle along the zipper to lubricate it. This can help make it easier to open and close.

Can I return my bag?
We offer returns on unused and undamaged items within 14 days of receiving your order. Please contact us for further information on the return process.

Are the bags waterproof?
Our bags are made from durable materials, but they are not fully waterproof. We recommend avoiding prolonged exposure to water.

How should I care for my bag?
We recommend storing your bag in a dry place and avoiding prolonged direct sunlight to preserve the color and material. If you get stains on the bag, gently clean it with a damp cloth and mild soap.

Do you have any other questions? Feel free to reach out to us!